RETURNS

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You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. You must notify us of your wish to cancel your order within this time period. You then have a further 14 days from the date you notify us of your cancellation to return the goods.

If it has been more than 14 days since you received your delivery and you have not notified us of your wish to cancel or return your order, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Anything that’s made to your specific requirements, is personalised or otherwise can’t be resold due to a bespoke element,

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 28 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of your return being received.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at design@paperisle.co.uk

 

Personalised Items

A personalised item is anything that has been made to your specific requirements (e.g. a custom size or design) or otherwise can’t be resold due to a bespoke element.

If an item is personalised or specifically made to order it cannot be returned or refunded unless it is faulty.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at design@paperisle.co.uk and send your item to: 38 Seres Road, Clarkston, East Renfrewshire, G76 7QF,  United Kingdom.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 38 Seres Road, Clarkston, East Renfrewshire, G76 7QF, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.